FAQs and policies

Ordering details before you request sweets

These policies help customers understand deposits, payment timing, pickup expectations, shipping, lead time, allergy notes, and wedding requests.

How do I place an order?

Use the order buttons on this website to open The Perfect Piece Bakery's Bakesy order page. Choose the closest category and include your date, quantity, flavors, pickup or delivery needs, and design notes.

Are deposits required?

Yes. Custom orders require a 50% deposit before the order is reserved on the bakery schedule.

When is final payment due?

Final payment is due 4 days before pickup or delivery for custom orders.

How do shipping orders work?

Shipping orders require full payment before fulfillment. Shipping orders are sent out on Tuesdays.

Is there a pickup grace period?

Yes. Pickup orders include a 10-minute grace period. Please plan ahead and arrive within the confirmed pickup window.

Is there an order minimum?

Yes. The current order minimum is $30.

How much lead time do orders need?

A typical lead time of 4 days is requested. Larger, custom, and wedding orders may need more notice depending on availability and design complexity.

What should I include for a custom order?

Include the event date, serving count, item type, flavors, colors, theme, inspiration photos, wording, pickup or delivery details, and any special presentation notes.

Can you accommodate allergies?

Allergy disclaimer: The bakery may use common allergens including wheat, eggs, milk, soy, peanuts, and tree nuts. Please share allergy concerns in Bakesy before ordering so the bakery can confirm what is possible.

What is the cancellation or refund policy?

Cancellation and refund note: Custom order deposits, cancellations, date changes, and refund eligibility should be confirmed with the bakery in Bakesy before payment.

Are weddings open for booking?

Yes. The Perfect Piece Bakery is booking wedding cakes, tasting boxes, dessert tables, and wedding services for 2026 and 2027.

Quick policy notes

Most-requested details at a glance

For final order decisions, confirm the exact details with the bakery through Bakesy.

$30 order minimum

Orders currently require a minimum of $30 before they can be fulfilled.

Tuesday shipping

Shipping orders go out on Tuesdays and require full payment before fulfillment.

Pickup timing

Pickup orders include a 10-minute grace period. Arrive within the confirmed pickup window.

Ready when you are

Ready to request an order?

Open Bakesy and include your date, pickup or shipping needs, flavors, quantities, and any custom notes.

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